FAQs
What is concierge physical therapy?
In order to give the most optimal care, The Athlete House does not accept insurance. This enables our therapists to guarantee each patient receives optimal care each and every appointment. However, most insurance companies will provide reimbursement for services received "out of network," meaning you can submit documentation of your appointments (which will be provided to you) to your insurance for possible reimbursement. You can also pay for services with an HSA, FSA, or HRA. you will always be 100% aware of how much you owe for each appointment, with no surprise bill showing up in the mail months later.
Won't I spend more than going traditional PT? (YOU MAY BE SURPRISED)
Concierge physical therapy gets patients better faster AND cheaper than traditional PT. By the time you get in to see your primary, get unnecessary imaging, meet your deductible, pay your co-pay each session, AND THEN receive a huge bill later...the insurance model is just death by a thousand paper cuts - and a ton of lost time while you're still hurting!​
we guarantee 1-on-1 care for your full hour appointment with the same PT, every time. This means you'll get the same amount of time with your Doctor in just 6 visits as if you went to a traditional setting 24 times! You'll save time, money, and ensure your full recovery faster than the traditional model can provide. This is how PT should be.​​
Plan of care packages available for reduced cost.
HSA/FSA accepted
How do I get reimbursed from my insurance company?
The process is simple and depends upon your insurance policy. Your therapist will provide you with an invoice at the time of service that you can submit to your insurance company for reimbursement. This invoice will have all necessary information needed for reimbursement and Depending on your plan, your insurance will then pay you directly.
Do I need a doctor’s referral?
Absolutely not! This is one of the best aspects of cash-based physical therapy. Since you do not need a referral, you will save both time and money that would be spent getting in to see your primary care provider (who would probably see you for less than 5 minutes, unfortunately). Don't worry! We are trained to identify issues that may warrant seeing a physician and will help you accordingly.
What is your new patient procedure?
Everyone starts off with a free phone consultation to make sure we are the right fit to help you (if not, we will point you in the direction of someone better suited!) If we determine we are a good match, you will come in for an initial evaluation. This appointment will last an hour and will include a thorough process to evaluate your current impairments, a movement screen to identify any movement dysfunctions that could lead to future injury, and begin treatment to alleviate your pain. Afterwards, your therapist will come up with a plan of care including how many follow-up sessions will be necessary to not only eliminate your pain, but also fix the root cause so it does not return.