Privacy Policy

The Athlete House Physical Therapy (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, protect, and share information when you visit our website, contact us, or receive services from us. By using our website or services, you agree to the terms of this Privacy Policy.

This Privacy Policy applies to information collected through our website at https://www.theathletehousept.com/ and through our communications with you.

Information We Collect

We may collect the following categories of information:

  • Contact Information: Name, email address, phone number, mailing address.
  • Appointment and Service Information: Details you provide to request or schedule an appointment, including preferred appointment times and basic administrative details related to services.
  • Communications: Information you provide when you contact us by phone, email, website form, or text message, including the content of your messages.
  • Website Usage Information: IP address, device type, browser type, pages viewed, date/time of visits, and other similar analytics data collected through cookies or similar technologies.
  • Payment and Billing Information: Limited billing-related information needed to provide services and manage accounts. (Payment card processing, if applicable, is typically handled by third-party payment processors.)
  • Other Information You Provide: Any additional information you choose to submit through forms or communications.

How Information Is Used

We may use information we collect to:

  • Provide and manage services you request.
  • Schedule appointments, send appointment reminders, and provide administrative or billing communications.
  • Respond to inquiries and communicate with you.
  • Improve our website and service experience.
  • Maintain the security of our website and systems.
  • Comply with applicable laws and regulations.
  • Protect the rights, property, and safety of our clinic, patients/clients, and others.

Text Messaging & Mobile Data Compliance

We use text messaging for care coordination only, including appointment reminders and administrative and billing messages.

Opt-In

You may opt in to receive text messages by selecting a checkbox on our website form(s). Consent to receive text messages is not a condition of receiving care or services.

Opt-Out

Reply STOP to opt out. Reply HELP for help.

Message Frequency

Message frequency may vary.

Required Compliance Statement

All categories above exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties under any circumstances.

Information Sharing

We do not sell or rent your personal information.

We may share information only as follows:

  • Service Providers: We may share information with vendors and service providers who help us operate our business (for example, website hosting, scheduling tools, communications tools, billing support, or IT support). These providers are permitted to use information only to perform services for us and are expected to protect it under confidentiality obligations.
  • Legal and Compliance: We may disclose information if required to comply with law, regulation, legal process, or governmental request.
  • Protection of Rights and Safety: We may disclose information to protect our rights, property, safety, and the rights, property, and safety of others.
  • Business Transfers: If we are involved in a merger, acquisition, financing, reorganization, or sale of assets, information may be transferred as part of that transaction, subject to applicable confidentiality protections.

Mobile information will not be shared with third parties for marketing purposes.

Your Rights

Depending on your location and applicable law, you may have rights regarding your personal information, such as the right to request access to, correction of, or deletion of certain information we maintain.

To make a request, contact us using the information in the “Contact Information” section below. We will respond consistent with applicable law and may need to verify your identity before fulfilling certain requests.

Data Security

We take reasonable administrative, technical, and physical measures designed to protect information from unauthorized access, use, or disclosure. However, no website, system, or method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

Terms & Conditions of Use

These Terms & Conditions (“Terms”) govern your use of our website and related services. By accessing or using our website, you agree to these Terms.

The website content is provided for general informational purposes and is not a substitute for professional medical advice, diagnosis, or treatment. If you have an emergency, call 911 or seek emergency care immediately.

Use Restrictions

You agree not to:

  • Use the website in a way that violates any applicable law or regulation.
  • Attempt to gain unauthorized access to our systems or interfere with the website’s operation.
  • Introduce viruses, malware, or other harmful code.
  • Use automated means to scrape, harvest, or collect information from the website without our permission.
  • Misrepresent your identity or provide false information through our forms or communications.

Intellectual Property

All content on this website, including text, graphics, logos, images, and design elements, is owned by or licensed to The Athlete House Physical Therapy and is protected by applicable intellectual property laws. You may view, download, and print pages for your personal, non-commercial use only. Any other use requires our prior written permission.

Third-Party Links

Our website may contain links to third-party websites for convenience. We do not control and are not responsible for third-party content, policies, or practices. Your use of third-party websites is subject to their terms and privacy policies.

Termination

We may suspend or terminate access to the website at any time, without notice, if we believe you have violated these Terms or if necessary to protect the website, our operations, or others.

Governing Law

These Terms and this Privacy Policy are governed by the laws of the Commonwealth of Kentucky, without regard to conflict of law principles.

Changes to Terms

We may update this Privacy Policy and these Terms from time to time. Updates will be posted on this page with a revised effective date. Your continued use of the website after changes are posted means you accept the updated terms.

Contact Information

If you have questions about this Privacy Policy or these Terms, or if you would like to make a privacy request, contact:

The Athlete House Physical Therapy
Email: theathletehousept@gmail.com
Phone: +1 (859) 443-7771
Website: https://www.theathletehousept.com/

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